Current NSW stay at home provisions – July 2021- Customer communication templates

MTA NSW remains ready to support your business and your customers – particularly during the current stay at home provisions in place across Greater Sydney. The motor trades industry remains open for business to support customers, and so to get this message out to consumers we have kicked off a campaign aimed at raising awareness of the motor trades industry being open for business.

We would encourage Members to go out to your own customer base letting customers know that your business is open and able to keep them Covid safe when visiting. We have prepared the following resources to support this communication effort.

• Open for business FAQ flyer - download the flyer and forward via email to your customers and also display at your reception area.

Dealer Flyer - Download

Auto Service Flyer - Download

• Customer communication templates below have been developed for you to use when communicating out to your customers - letting them know your doors are open.

CUSTOMER COMMUNICATION TEMPLATES

EMAIL

Subject line: Our doors are open!

Dear (CUSTOMER NAME)

The team at (BUSINESS NAME) remains open to provide the automotive services you need to keep you safely on the road. Attached is a FAQ flyer for all of the latest measures and procedures we have put in place to ensure we’re operating safely.

We have adopted all Government and MTA NSW guidelines on how to safely conduct our work and interact with customers, including adhering to social distancing and hygiene recommendations. We’ve also implemented contactless procedures including:

- LIST CONTACTLESS SERVICE

- LIST CONTACTLESS SERVICE

- LIST CONTACTLESS SERVICE

- LIST CONTACTLESS SERVICE

To make a booking, please contact us on the details below:

BUSINESS PHONE (eg: key drop-off, contactless payment options, taxi, courtesy car etc).

BUSINESS EMAIL

BUSINESS WEBSITE

We look forward to seeing you soon.

[Attach your dealer or auto service flyer here] 

SOCIAL MEDIA

Dear Customers – We Are Open!

The team at (BUSINESS NAME) remains open during the latest Government provisions and ready to keep you safely on the road.

We’ve adopted all Government and MTA NSW guidelines on how to safely conduct our work and interact with customers, including adhering to social distancing and hygiene recommendations. We’ve also implemented contactless procedures including (LIST CONTACTLESS SERVICES eg: key drop-off, contactless payment options etc).

Contact us today:

BUSINESS PHONE

BUSINESS EMAIL

BUSINESS WEBSITE

We look forward to seeing you soon.

SMS

Option 1

Dear (CUSTOMER NAME), (BUSINESS NAME) is open and ready to perform automotive work to safely keep your vehicle on the road. Contactless services are in place. Please book on (BUSINESS PHONE).

Option 2

Dear (CUSTOMER NAME), the team at (BUSINESS NAME) is looking forward to seeing you – we are open and ready to provide you with all your automotive requirements. We have contactless services in place. Please book on (BUSINESS PHONE).

Option 3

Dear (CUSTOMER NAME), (BUSINESS NAME) has contactless services in place and is applying strict hygiene measures to help safeguard customers and staff. Please book on (BUSINESS PHONE), we look forward to seeing you.

VOICEMAIL

Hi, you’ve called (BUSINESS NAME). Our normal business hours are (HOURS) (DAYS); our operating hours during the COVID-19 situation remain unchanged, and we look forward to meeting your automotive service needs. During this time, we’re closely observing Government recommendations and best practice hygiene and social distance protocols, to safeguard our valued customers and staff. Please leave your details and we’ll return your call as soon as possible. Thanks for calling